Treasure Gymnastics FAQs
Refunds, Transfers and Class Cancellations
- Unfortunately, we are unable to offer refunds for cancelled camp bookings. However, we can credit your account for future camp bookings with us.
In the unlikely event that we have a class cancellation, you will be refunded for this session.
- Certainly, we are happy to accommodate transfers to different classes.
- Our trials are non-refundable in the unlikely event that your child does not enjoy the session
- We requirea notice period of four class weeks for membership cancellations.
Missed Sessions
- Unfortunately, we are unable to offer makeup sessions for missed classes.
Fees can be paused for a prolonged injury.
- Please email [email protected] to inform us of any class absences.
- Unfortunately, we are unable to offer makeup sessions for missed classes.
- In the unlikely event of a class cancellation by us, you will be refunded for the cancelled session.
Accessing Accounts
- If you haven't received information, it may be due to being unsubscribed from our emails. You can log into your account and update your email preferences.
You can view your class place by logging into your account
Progression, Moving up, andSquads
- Move-ups are typically based on coach recommendations. If you'd like to request a progress report, please email [email protected].
My child hasn’t won any coins, what do they need to do to get one?
Squad assessment days are based on coach recommendations. For queries regarding squad placement, please email [email protected].
Your child's progress in gymnastics can vary due to factors like individual developmental rates and learning styles. We recommend speaking to your child's coach for personalised insights.
Location and Lost Property
- Lost property can be found in the reception at our Treasure Gymnastics Centre. For items lost at mobile sites, please email [email protected].
The car park is located at the bottom of the hill behind our gymnastics centre.
Running of Classes
- Session durations vary. Most recreational sessions are 55 minutes, while pre-school classes are 45 minutes.
Our class levels are determined by factors such as age and skills being taught.
The colours of the classes are for organizational purposes and do not hold specific meanings.
Skill requirements vary by class level.
Due to limited space and safety concerns, parents are unable to stay and watch during classes.
Yes, gymnasts are allowed to use the toilet during classes by informing their coaches.
We ask that gymnasts bring their own water bottle to the session.
Gymnasts are requested to come to sessions with their ears already taped.
Conditioning durations vary depending on the session.
Yes, our gymnastics classes are carefully planned by our coaches and are changed every two weeks.
Attire in Classes and Club Kit
- For safety reasons, we ask gymnasts to remove all jewellery or tape up ears if earrings cannot be removed.
Club kit can be purchased on our website or app after logging into your account.
Every member receives a T-shirt upon joining Treasure Gymnastics.
Gymnasts with verrucas are asked to wear socks with grips.
Sign-Up Process
- All payments are taken from your payment card on the system.
After the trial, you will receive an email confirming if you would like to permanently join Treasure Gymnastics.
If you accept a permanent class place, you will be charged the remaining classes for the month. Monthly tuition fees are automatically charged on the 25th of each month.
Welcome packs are distributed within the first couple of weeks of joining Treasure Gymnastics.
Events
- No, parties are held throughout the month, but they book up quickly.
Yes, competition entry fees are required.
Various competition club events are hosted throughout the year and are open to everyone.
Pre-Trial Concerns
- Our coaches are experienced in handling anxious children and strive to create a relaxed and fun environment.
Term Dates and Fees
- You can find our term dates on our website.
- Monthly tuition fees are automatically charged on the 25th of each month, based on a 12-month period with payments evenly distributed.
- Gym closure dates can be found on our website.
Office Queries
- We aim to respond to all emails within 48 hours, but high volumes may cause delays.
- We do not have a club phone number. Please contact us at [email protected].